Refund and Return Policy
We want you to love your robot mower! If you're not completely satisfied, we offer returns and refunds under the following guidelines:
✅ Eligibility for Returns
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Returns are accepted within 30 days of delivery.
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Items must be unused, in original packaging, and in re-sellable condition.
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Proof of purchase (order number or receipt) is required.
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For damaged or defective items, see the section below.
📦 How to Request a Return
To start a return:
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Contact us at 📧 info@robotmowerstore.com with your order number.
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We will provide a return authorization and instructions.
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Pack your item securely and include your order info.
Note: Unauthorized returns or returns outside the 30-day window may be denied.
💸 Refunds
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Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to the original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
🚫 Non-Returnable Items
The following items cannot be returned:
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Items marked “Final Sale”
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Customized or special-order items
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Used or damaged products (unless defective upon arrival)
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Gift cards
🚚 Return Shipping
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Customers are responsible for return shipping unless the item is defective or we shipped the wrong item.
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We recommend using a trackable shipping method and purchasing shipping insurance.
💥 Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 7 days of delivery with photos of the issue.
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We will offer a replacement, exchange, or full refund — your choice.
ℹ️ Need Help?
Have questions or need help with a return?
Email us at 📧 info@robotmowerstore.com, we’re here to help.